STARLUNE Support

Let’s get you back into orbit.

For product help, account questions or billing guidance, email our support team. Include the device you use and a short description of what happened—never include your password or authentication codes.

Email support@starlune.app

This address is being prepared for the public beta. If your message does not deliver during preview, please try again after launch.

Find the right path

What can we help with?

App & feature help

Troubleshoot loading, permissions, voice, sync or a module that is not behaving as expected.

Account access

Get help signing in, securing your account, updating account details or requesting deletion.

Privacy & Irie memory

Ask about permissions, personal information, connected modules or managing what Irie remembers.

Subscription & billing

Understand plan access, usage limits, purchases, renewals, cancellations and eligible refunds.

Before you write

Quick troubleshooting

1
Check the connection. Confirm your device is online and temporarily disable a VPN if a request is timing out.
2
Review permissions. In iPhone Settings, confirm STARLUNE has the microphone, notification, location or health permission needed for the feature.
3
Close and reopen the app. Then confirm you are using the latest available beta version.
4
Capture the useful details. Note the page, time and exact error. A screenshot helps, but remove private information first.

Still need a hand?

Email support@starlune.app. For a privacy request, use privacy@starlune.app.

BUSINESS & APPLE DEVELOPER CONTACT

brian@starlune.app